Staff Roles & Responsibilities

To ensure a vibrant, harmonious, and smoothly functioning community, it’s essential to have clear communication pathways. That's why we’ve outlined a simple guide to help you connect with the right people for all your strata-related needs. Whether it's a minor query or a critical issue, knowing whom to contact will save you time and stress—leaving you free to enjoy your property to the fullest. 

Operational Hours: 10:00am – 2:00pm Mon – Fri, Closed Public Holidays & Weekends.

Contact Email: office@libertygrove.info 

The Office team is your go-to for day-to-day community requests and administrative support.

They Can Help With:

• General Enquiries: Questions about office hours, contact details, or basic administrative information. Example: Checking the timing of a community meeting.

• Community Facilities Booking System Access: Access requests or assistance with the online facilities booking platform. (Skedda)

• Access Fobs (Discs): Distribution, replacement, and activation of access fobs for facility entry. Example: Requesting a replacement fob after losing one.

• Private Owners Website Access: Access to the private owners website.

• Parking Permits: Handling applications or renewals for parking permits. Example: Requesting a temporary guest parking permit.

• Facebook Page Updates: Responding to posts, sharing announcements, and encouraging community engagement.

Operational Hours: 7:30am – 4:30pm Mon – Fri, Closed Public Holidays & Weekends.

Contact Email: estatemanager@libertygrove.info 

The Estate Manager oversees specialised matters and escalated requests. 

They Handle:

• By-Law Enquiries: Providing guidance on community rules and regulations. Example: Checking if balcony decorations meet by-law requirements.

• Budgeting: Managing the financial planning and forecasting to ensure funds are sufficient for both regular maintenance and long-term upgrades.

• Risk Management: Identifying and mitigating potential risks to ensure the community is protected.

• Renovation Approvals: Reviewing renovation plans to ensure compliance with community guidelines. 

• Complaints: Managing grievances, such as noise or disputes between residents. Example: Reporting ongoing loud music from a neighbouring property.

• Community Maintenance: Overseeing repairs and upkeep in shared areas and addressing potential issues before they escalate, ensuring shared spaces and facilities remain in excellent condition. Tasks include regular inspections of building structures, plumbing, electrical systems, and safety equipment.  Example: Addressing a broken streetlight in the community.

• Contractor Coordination: Ensuring smooth scheduling and compliance for contractor-related activities. Example: Resolving issues with a landscaping contractor who missed a deadline.

Operational Hours: 3:00pm – 9:00am Mon – Fri, 24 Hours Public Holidays, School Holidays & Weekends.

Contact Email: security@libertygrove.info 

The Security team ensures your safety and helps maintain a well-organised environment for all residents.

They Are Responsible For:

• Security Concerns: Addressing emergencies, suspicious activities, or general safety issues. Example: Reporting an unfamiliar vehicle parked in a restricted area overnight.

• Move-In/Move-Out Assistance: Helping new and current residents coordinate move schedules and access. Example: Requesting use of the service lift for a move.

• Parking Enforcement: Clamping vehicles parked without authorisation or in the wrong spot. Example: Reporting a non-permitted vehicle in a reserved parking space.

• Meter Cupboard Access: Providing access to electrical or utility meters when required. Example: Assisting with access for a scheduled electricity inspection.

• Bulk Waste Disposal: Coordinating the removal of large items, particularly in high-rise areas. Example: Requesting assistance with disposing of furniture after a move.

Operational Hours: 9:00am – 5:00pm Mon – Fri, Closed Public Holidays & Weekends.

Contact Email: kylee.b@whelanproperty.com.au

With a focus on fostering a seamless living experience, we handle the complexities of strata management, allowing you to enjoy your home or investment property with complete peace of mind. 

They Are Responsible For:

Financial Management

• Levy Collection: Setting and collecting strata levies from owners to fund maintenance and other expenses.

• Financial Reporting: Preparing financial statements for owners and ensuring full transparency.

Compliance and Governance

• By-law Enforcement: Ensuring residents and owners comply with community rules and by-laws for harmonious living.

• Strata Meetings: Organising and managing annual general meetings (AGMs) and other owners' corporation meetings.

• Legislative Compliance: Ensuring the strata scheme adheres to local and state laws, including updates to strata-related legislation.

Insurance Management

• Common Property Insurance: Arranging and maintaining building insurance for shared properties and handling claims if damage occurs.

Dispute Resolution

• Conflict Mediation: Assisting in resolving disputes between residents or owners, ensuring peaceful coexistence.

• Handling Complaints: Addressing grievances related to by-law breaches, noise, parking, or other issues.